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FAQs

Our soaps are handmade, in small batches, on the shores of the Snowdonia mountains, in Wales, UK. We use the old-fashioned cold-process method, which can take between 4-6 weeks to cure and harden.

Oils, butters, dried herbs, clays, grains and pure essential oils are used for rich lather, natural colour, texture and fragrance, which ensures the highest quality of soap for you.

All of our body products are 100% natural, using ingredients derived naturally. So

  • No animal tested products – cruelty free.
  • No Genetically Modified ingredients.
  • No synthetic colouring or fragrances.
  • No SLES, SLS or Parabens.
  • No artificial preservatives.

Some of our products may be slightly different in colour, look and scent from batch to batch. This is because we use natural ingredients and our products are handmade. 

Rest assure these differences do not affect either the quality or performance of your product, in any way.

Oh! Sorry about that. Since our products are hand-crafted and have a cure time of between 4-6 weeks, we often have a waiting period of about a month to restock. 

We are trying real hard to keep good amount of stock – but we do not want to compromise on quality. 

Sorry to hear that. There is a simple explanation.

When many people are shopping and they all have the last of a particular product in their basket, the one who completes checkout first before the others will get the item. That product will now be considered “sold out”, and the other customers will have the item automatically removed from their carts as there are no more available.

We recommend you use our products within 6 months for the best results, as the colour and natural fragrances may begin to fade after that amount of time. But never you mind, our soaps will still get you clean after the fragrance and colours are long gone!

Good question. We have all information about cost on our Delivery & Returns page. 

You also get free UK delivery if you spend more than £35. You’re welcome! 🙂

For now, we only ship to the UK and countries in the EU.

So far, we cannot find cheap enough delivery prices for anyone outside these countries. We would hate to charge you enormously for delivery 🙁

Unfortunately, there are various restrictions that makes it difficult to put a set price for any order over 2kg. 

Anything above 2kg has to be a custom order. If you contact us with your request, we will send you a quote and delivery estimates.

We want you to be more than satisfied with all of your purchases from The Handcraft Company. If you are not happy with your product then let us know and you can return the item if you contact us within 30 days.

More information on our Return policy can be found here.

Gift wrapped with wrapping paper and acorns and holly

We offer a gift wrapping service for our gift set boxes only. For a small fee, we can professionally wrap your box in a decorative wrapping paper – recyclable kraft paper and plastic-free.

Back in Stock Alert Enter your email below and we will inform you when the product is back in stock.