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Delivery & Returns

Delivery

We send all of our orders via tracked delivery service as fast as we can. Currently, due to the Brexit and Covid-19, we only ship to UK.

We aim to get all orders made and dispatched within 1 working day.

UK

Postage and packing is free for orders over £35, otherwise it is £3.95. Delivery is between 2-5 working days.

Next day delivery is available at £6.95. The order is packed and shipped same day and delivered the next day. But, due to Covid-19 restrictions, orders must be made before 9:30am on a working day – or else, it will be dispatched the next working day. 

EU

CURRENTLY, WE ARE UNABLE TO SHIP TO ANY EU COUNTRIES DUE TO COVID-19 AND BREXIT. 

ALL INFORMATION BELOW ARE CURRENTLY OUTDATED AS WE FIGURE OUT THE NEW LAWS AFTER 1ST JAN.

Listed below are the EU countries we ship to. Please note, we do not ship more than 2kg to these countries. For orders over 2kg, please contact us for a quote.

Country

Less than 1kg

1kg-2kg

Est. Delivery Time*

Austria£10.90£12.503-5 working days
Belgium£9.50£11.503-5 working days
BulgariaFrom £9From £13.503-5 working days
CroatiaFrom £9From £13.503-5 working days
CyprusFrom £9From £13.503-5 working days
Czech Republic£10.90£12.505-10 working days
DenmarkFrom £9From £13.503-5 working days
EstoniaFrom £9From £13.503-5 working days
FinlandFrom £9From £13.503-5 working days
France£9.50£11.503-7 working days
Germany£7.90£8.503-7 working days
GreeceFrom £9From £13.503-5 working days
Hungary£10.90£12.505-10 working days
Ireland£8£83-7 working days
Italy£10.90£12.505-7 working days
LatviaFrom £9From £13.503-5 working days
LithuniaFrom £9From £13.503-5 working days
Luxembourg£10.90£12.503-5 working days
MaltaFrom £9From £13.503-5 working days
Netherlands£9.50£11.503-7 working days
Poland£10.90£12.505-8 working days
Portugal£9.50£11.505-8 working days
RomaniaFrom £9From £13.503-5 working days
SlovakiaFrom £9From £13.503-5 working days
SloveniaFrom £9From £13.503-5 working days
Spain mainland£8.70£9.905-8 working days
SwedenFrom £9From £13.503-5 working days

*Calculated after dispatched period

Returns & Refunds

We want you to be more than satisfied with all of your purchases from The Handcraft Company. If you are not completely happy with your product then let us know and you can return the item if you contact us within 30 days.

Returned items should be sent complete with their original packaging, your order number, reason for return and wish for either a refund or replacement.

What do I do if I want to return an item?

Please send an email to myorder@thehandcraftcompany.co.uk with your order number and reason for return and we’ll get in touch.

We are unable to exchange or replace items, unless faulty.

What if my item has been used?

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. This means that you are able to return it with the original packaging and labels, and that it’s undamaged and unused.

For items that have been used or opened, we are unable to provide a refund. However, you can contact us on myorder@thehandcraftcompany.co.uk, and if a refund is agreed, it will be in the form of vouchers.

Will my postage be refunded?

We will happily refund your postage if your item is faulty or not as described.

Otherwise, we will refund the price paid by you for the goods (excluding the initial delivery charge) within 14 days of receiving your returned goods, provided that you have returned the goods to us within 30 working days of delivery to you or your notifying us of cancellation. In these cases, unless products are faulty, customers are responsible for organising the return themselves.

Please retain your postal receipt until you are certain your parcel has been safely received by us at The Handcraft Company. We prefer returns shipping via a recorded delivery method so your parcel can be tracked and delivered safely, we may need to see this if we fail to receive your package.

Back in Stock Alert Enter your email below and we will inform you when the product is back in stock.